Austin Commercial Real Estate Specialist

"Recently we worked with Mark Milstead of NAI REOC Austin in regards to the sale of a commercial property we owned. It was not listed and was not a conforming property and would only be right for the right buyer. Mark was aware of a buyer that needed just that type of property and put us together. NAI had recently provided me with a detailed evaluation of all of our commercial properties. We closed the sale at a price that was dead center on their recent evaluation. Mark and his team did a great job in keeping the sale confidential throughout the discovery period as there was a business operating out of the location. NAI is a class act with knowledgeable and professional brokers. We wouldn't even consider using another company for our commercial property activities."

Dwain Schuh
Schuh Family, LP

"Thank you for all the work you have done for me down in Austin. You rank as the best broker I have ever worked with. Even though we lagged in our decisions and selection of properties you remained steadfast and persistent. I greatly appreciate how you always made the extra effort and often went out of your way to seek information I would request. I also appreciate how you continue to follow up even after we have signed our leases.

You are definitely one of the contributing factors that have made Grainger's expansion in Austin a success."

Craig Kozak
Grainger Inc.

"This seemed like a perfect opportunity to voice my pleasure about how your agency handled my recent listing & sale of a commercial building located in Austin. I originally contacted you when I decided to sell my building. You recommended that Mark Milstead would be a good choice to handle the sale.

Mark contacted me within the hour and immediately sold me on his capability. Since I am located in California, I needed to make a decision on a Broker based solely on a phone interview. From the beginning, Mark impressed me with his knowledge of the local commercial real estate market, his good manners, and his overall interest in selling this property for me. I listed the property with Mark, and within 48 hours I had a full price offer. Mark reviewed the offer with me and helped to answer all my questions. After understanding the offer, I had several concerns about the language and terms. I expressed my reservations to Mark who understood what & why I wanted the changes. He immediately went to work contacting the Buyer's broker and got the Buyer to agree to most of my requests.

Mark was always available to meet the Buyer's Broker at the property during the due diligence period. He kept me updated on the progress the Buyer was making and was always available when I had a question. The Buyer needed to obtain a zoning change and went through a very long period trying to get the City of Austin to grant the change. Since the zoning change took 4 weeks more than the due diligence period, I wanted the Buyer to pay the carrying costs and taxes during the extended period. Mark worked very hard to get the Buyer to pay these extra costs.

The building finally closed escrow and this chapter is now closed, but I truly hope that someday again, I can have the pleasure of working with Mark Milstead. I cannot think of a negative thing to say about his performance during the entire process. I will recommend him to other friends when they plan to sell their commercial real estate."

George Pysor
GPMP Land Company, LLC

"I have been very satisfied with the efforts by NAI Global's Austin and Orlando offices. Mark Milstead of the Austin office and Justin Woods of Orlando have been prompt and responsive in meeting our requests for information. Mark has been invaluable in working on a Letter of Intent and a development plan for our proposed Capital Metro facility. Mark also helped by referring NAI agents in West Palm Beach and Ann Arbor to assist us in facility options.

From my experience, I believe NAI works to understand our project needs and objectives and timeline. They know the local markets and local zoning and development processes. They have been straightforward with their recommendations and are open to finding solutions, especially as I have been very selective in the alternatives I think will work.

I would not hesitate to recommend them in other locations where Laidlaw may have real estate needs."

Chuck Barnes
Laidlaw Transit Services

"I just want to drop you a quick note to tell you how much I appreciate your efforts over these past few months. It was an exciting and educating experience, made relatively painless by your professional guidance and advice.

As you know, this was my first commercial real estate experience. I was therefore probably just as clueless about searching for and purchasing office space in the Austin market as, say, an Eskimo. But you were always patient and accommodating with me, despite my many questions and concerns throughout the process. I was particularly impressed by your vast network of resources - from financing options and title companies to contractors and ADA consultants. All of the various resources you referred to me have been a pleasure to work with.

I'm sure that you've rarely worked harder to push through a deal as small as what mine turned out to be. Frankly, I was surprised by the high-level of attention you gave to me and my purchase, especially considering your financial incentive (or relative lack thereof!). It is a testimony to your good character and integrity that I never once felt that you were brushing me aside to work with larger, more lucrative customers. Rather, you stayed very involved in every aspect of my deal - including the negotiation, financing, contractor selection, zoning and permitting processes - right up to the closing.

I am happy to refer you to my friends and associates who might be in need of your services. It is rare to find someone as dedicated to their work and to their clients as you are. I appreciate all that you have done for me and I wish you the best of luck at NAI REOC Austin. Please don't hesitate to contact me if there's anything I can do for you."

David S. Claunch
Liaison Resources, LP

"I am a Corporate Real Estate Manager at International Paper Company with responsibility for the Xpedx portfolio of distribution warehouse facilities across the United States. I recently had the opportunity to work with Mark Milstead as our broker representative on a facility transaction in Austin, TX. The scope of our project involved the identification of relocation opportunities as well as negotiation for a resized presence at an existing distribution location.

Mark did an outstanding job of tactfully drawing the market to the negotiating table to compete for our business. The result of the process was that Xpedx was able to finalize a transaction at an extremely aggressive rental rate which far exceeded our initial expectations.

I personally find Mark to be among the most capable brokers that I have had the opportunity to deal with. I am pleased to offer my recommendation of Mark and invite you to contact me directly should you wish to discuss my experience in further detail."

Robert A. Lordi
International Paper

"I am very pleased with the service that Mark Milstead and NAI REOC Austin provided for Xpedex's (a division of International Paper) site search. Mark explored numerous options with a very thorough and creative approach. Mark's experience, knowledge and positive attitude left me feeling comfortable that I was getting the best professional representation in the market. Throughout the site search, Mark remained very accessible and in constant communication. Clearly, he was dedicated to providing the right solutions to meet our real estate needs."

Joe Wagner
Xpedx (A division of International Paper)

"Now that the Austin lease amendment has been finalized, I wanted to thank you for your assistance. I characterize your assistance as multi-faceted:

• Excellent knowledge of the local market trends and market conditions.
• Ability to develop solid working relationships with existing and prospective landlords.
• Initiative to independently provide alternative facility options.
• Consistently met your time and content commitments.
• Kept me on track and offered assistance to maintain momentum.
• Effective negotiating skills and open minded to alternative approaches.
• Attention to the details and follow-up.

"Thank you for the outstanding effort you showed. You gave us the impression we had a "big deal". I will keep your number at hand."

Patrick Walsh, President
The Above Ground Pool & Spa Company

"Thank you for your investment of time and attention to our proposed deal in Austin over the past eight months. Your attention to detail and follow-up is exceptional and we would not hesitate to use your services again in the future. Your professionalism and knowledge of the market is exemplary and has been a great help to us in evaluating the Austin market."

Barbara Miller, Facilities Manager
Akzo Nobel

"Mark Milstead located the facility for expansion of my business after I had given up looking. Mark represented me in the lease negotiations. I will never again negotiate directly with a landlord. Mark's efforts have contributed to the success of my company. Mark Milstead represents the best in tenant representation."

Damon W. Holditch, CSEP, CERP
Austin Rent All Party

"[Mark is] extremely professional; [I] felt he did a great job in representing me, the buyer. Very responsive and very patient. Overall, Mark went way 'beyond the call of duty'."

Wally Stone
Trade Group, Inc.

"Mark and Royce are very skilled professionals. I have worked with them for many years, and I am very satisfied with what they have done."

Phil Spertus
Spertus Investments